GENERAL
ABOUT DVDs
- What is DVD?
- Will DVD discs wear out, like VHS movies?
- Just how good is the DVD picture compare to VHS?
- What are region codes?
- What does the classification markings in front of the DVD cover means?
- What are NTSC and PAL formats?
- Why can't I find the title I want?
- Will your DVDs play in my country?
- Will DVDs play on my computer?
- What if my DVD player is not region free?
- Do you provide any refund/exchange due to non-compatible region coding?
- Why is my DVD not shrink-wrapped?
- Should I insure my purchased on delivery?
- Does my country allow for insured items?
- Why the DVD I purchased is not working?
- I have placed an order. Can I cancel it?
- Can I return the product I purchased from A E C?
- Does GST (Goods & Services Tax) inclusive in the product listed prices?
- Does Shipping & Handling fee inclusive in the product listed prices?
- What are the payment methods accepted by A E C?
- What is the accepted currency for transaction with A E C?
A E C TERMS AND CONDITIONS
Please find the following link: Terms and Conditions
CAN'T FIND AN ANSWER?
If you can't find an answer to your question on this page or FAQ's, Please Email us for more information.
GENERAL
How can I reach / contact A E C?
We (A E C) can be reach at your convenience via:
Email: enquiries@ausworld-entertainment.com.au
Mailing Address:
Ausworld Entertainment Centre
PO BOX 1278
Clayton South B/C
VIC - 3169
AUSTRALIA
Back To TopABOUT DVDs
What is DVD?
DVD (sometimes known as "Digital Versatile Disc" or "Digital Video Disc") is an optical disc storage media format that can be used for data storage, including movies with high video and sound quality. DVDs resemble compact discs as their physical dimensions are the same (12 cm or occasionally 8 cm in diameter) but they are encoded in a different format and at a much higher density.
DVD Video may include one or more subtitle tracks in various languages, including those made especially for the deaf and hearing impaired. It may also contain Chapters for easy navigation (and continuation of a partially watched film) and some other special features which are unavailable in VHS.
Back To TopWill DVD discs wear out, like VHS movies?
No. The picture quality of the DVD disc is consistent from the first play to the thousandth play. Plus, DVD discs will not deteriorate over time, are unaffected by magnetic fields (which can literally erase a VHS cassette) and do not require rewinding after viewing.
Back To TopJust how good is the DVD picture compare to VHS?
Based upon pixel resolution, colour resolution, colour detail, black level reproduction and a virtual lack of colour noise, the DVD picture is nearly 3 times better than conventional VHS.
Back To TopWhat are region codes?
Each DVD-Video disc contains one or more region codes (sometimes called zones), denoting the area(s) of the world in which distribution and playback are intended. The commercial DVD-Video player specification dictates that a player must only play discs that contain its region code.
In theory, this allows the motion picture studios to control the various aspects of a release (including content, date and price) on a region-by-region basis. In practice, many DVD players allow playback of any disc, or can be modified to do so.
| REGION CODE |
AREA |
| 0 | Informal term meaning "playable in all regions" |
| 1 | Bermuda, Canada, United States and U.S. territories |
| 2 | The Middle East, Western Europe, Central Europe, Egypt, Greenland, Japan, Lesotho, South Africa and Swaziland |
| 3 | Southeast Asia, Hong Kong, Macau, South Korea and Taiwan |
| 4 | Central America, the Caribbean, Mexico, Oceania, South America |
| 5 | The rest of Africa, Former Soviet Union, the Indian subcontinent, Mongolia, North Korea |
| 6 | Mainland China |
| 7 | Reserved for future use |
| 8 | International venues such as aircraft, cruise ships, etc |
 |
 |
Any combination of regions can be applied to a single disc. For example, a DVD designated Region 2/4 is suitable for playback in Western Europe, Oceania and any other Region 2 or Region 4 area. A so-called "Region 0" disc (actually coded Region 1/2/3/4/5/6) is meant to be playable worldwide.
The term "Region 0" also describes DVD players that were designed or modified to incorporate Regions 1-6 simultaneously, thereby providing compatibility with virtually any disc, irrespective of region(s).
Back To TopWhat does the classification markings in front of the DVD cover means?
In Australia, film products are classified into G, PG, M or MA 15+. It can also be classified into R 18+ or X 18+
The look of the classification markings that you see on film products (including videos and DVDs) and advertising material for them has changed. However, the meaning of the classification markings has not changed.
|
ADVISORY CLASSIFICATION |
RESTRICTED CLASSIFICATION |
|||
 |
The content is very mild |
 |
The content is strong | |
 |
The content is mild |
 |
High level content | |
 |
The content is moderate in impact |
 |
This classification applies to films that contain only sexually explicit content | |
In most circumstances, when you see the classification, you will also see a white space next to it that contains some brief advice phrases, called consumer advice. This information is specific to the film or computer game that has been classified and is designed to provide you with specific information about the content that will assist you in your choice. Examples of consumer advice may be mild violence, moderate sex scenes, strong violence, frequent coarse language etc.
For more information, please refer to Australia Government - Office of Film and Literature Classification
Back To TopWhat are NTSC and PAL formats?
NTSC and PAL are two main television broadcast standards used worldwide and not compatible to each other. The systems project colour images at different frequencies.
NTSC (National Television System Committee) system is used on North America, Canada, Mexico and Japan.
PAL (Phase Alternating Line) is the TV standards used for Australia, Europe, Hong Kong and the Middle East.
DVDs have to match the television standard in order to have proper colour display. If a TV is PAL only, it will display NTSC pictures in black and white, and vice versa. If this problem occur, DVD player need to be adjusted to match the system formats or by changing the default system to 'auto' (so that it will automatically switch and adjust to the right system formats).
Back To TopPRODUCT AND SERVICES
Why can't I find the title I want?
A E C database is updated on a daily basis and is as accurate and up-to-date as the information provided to us from the manufacturer. Hundreds of new DVDs are released every month, so please check our site regularly for updates.
Back To TopWill your DVDs play in my country?
Australian DVDs are usually formatted in PAL and encoded for Region 4 unless stated otherwise on our listing. You may notice that some discs have multiple zones ensuring playability in other countries, providing your DVD player and television are both PAL compatible. Please refer to each individual item's page for details on region encoding.
Back To TopWill DVDs play on my computer?
Generally speaking all DVDs play back on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC and PAL signals. We do however advise you check your manual for verification before you proceed with purchase of DVDs.
Back To TopWhat if my DVD player is not region free?
If your DVD player by default is not region free, then you have two possible options. First You can either continue buying DVDs that match your DVD player’s region coding or you can attempt to ‘unlock’ and made your DVD player to play DVDs from any region. It is not illegal to make your player region free and it is as simple as keying in a certain code or pressing a particular sequence of buttons on your player’s remote control. Information to unlock your specific DVD player can be found on the internet by doing a goggle search for your particular model and follow the instructions.
Back To TopDo you provide any refund/exchange due to non-compatible region coding?
We do not provide any refund / exchange due to region coding incompatibility issue. Therefore, buyer should be aware and ensure the DVD player is compatible before proceeding with the purchases.
Back To TopWhy is my DVD not shrink-wrapped?
Unfortunately not all distributors shrink-wrap their product, however we guarantee that all product shipped from our warehouse centre is brand new.
Back To TopShould I insure my purchased on delivery?
We recommend all our customers (local or overseas) insure all purchased.
We will not cover for any loss or damage caused during shipping, unless the article is insured.
Back To TopDoes my country allow for insured items?
Unfortunately not all countries accept insured articles. If your country is listed below, you will not be able to insure your items.
- Canada
Back To TopWhy the DVD I purchased is not working?
Quite often the cause of this can be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forceably removed from their casing causing cracks).
It is unusual for a disc to be faulty in any way when manufactured. There are rare instances of faulty batches which usually result in product recalls. It is therefore imperative that you check for any of these problems before contacting us.
Occasionally discs have been found to not be compatible with certain DVD players which is why we encourage our customers to firstly check any problem discs on another brand of player.
Failing the above, please refer to A E C Store Policy in regards to replacement.
Back To TopI have placed an order. Can I cancel it?
If your order has not yet processed for shipment, you can cancel it. However, orders are generally processed by our system for shipment within 24 hour of when the order is placed.
Once our system processes the order (i.e. forwards it to our warehouse for shipment), cancelling the order is no longer possible – even if the order has not yet actually shipped. This is because we ship from many different locations and we can not stop an order once it has been routed to one of these warehouse centres for fulfilment.
A cancellation fee of 10% of the total purchased will apply on those items won by buyers who do not wish to purchase the item.
Back To TopCan I return the product I purchased from A E C?
All the purchase are non-returnable and non-refundable unless the product is defective (in other words manufacturer faulty) or incorrectly delivery.
Please refer to our Store Policy for more detail.
Back To TopDoes GST (Goods & Services Tax) inclusive in the product listed prices?
All our products listed prices are GST (Goods & Services Tax) inclusive but only for delivery address within Australia. However, this listed prices does not apply for overseas delivery as we do not charge any GST or sales tax. Therefore, the fees discrepancy will be treated as a part of Shipping and Handling fee. Please note that, any custom fees or import sales tax for international delivery is the responsibility of customers outside Australia and we assume no responsibility on any issue arise from this.
Back To TopDoes Shipping & Handling fee inclusive in the product listed prices?
All our products listed prices are not include shipping and handling fee. Shipping and Handling fee will be calculated and added automatically to the total cost of your transaction in the checkout stages.
Shipping and Handling fee vary depending on the products type and locations of delivery. The products were categorised into two type such as a Normal DVD and a Boxset DVD. Please refer to our shipping calculator for more details on the fees.
Back To TopWhat are the payment methods accepted by A E C?
At the moment, the acceptance payment methods by A E C are as follows:
1. Paypal
Paypal payment can be done either via credit cards or directly from your bank account. Please visit: www.paypal.com.au for more details.
A E C Paypal Account: aec@ausworld-entertainment.com.au
2. Australia Money Order
Australia Money Order can be obtained and purchased at any Australia Post Office. You can then sent it to:
Ausworld Entertainment Centre
PO BOX 1278
Clayton South B/C
Clayton South
VIC 3169
AUSTRALIA
3. Direct Bank Deposit / Internet Bank Transfer
Direct Bank Deposit can be made directly over the bank counter at any NAB (National Australia Bank) branches.
Our NAB account details:
Ausworld Entertainment Centre
BSB: 083 195
ACC: 86 871 1050
The ONLY accepted payment method is via PAYPAL.
Back To TopWhat is the accepted currency for transaction with A E C?
All transactions with A E C are in Australian Dollars.
Back To TopA E C